Comments on: De-humanizing the human part of business http://blog.microenterprisejournal.com/2006/12/27/de-humanizing-the-human-part-of-business/ Musings on Life, the Universe and microbusiness Mon, 06 Sep 2010 15:30:46 -0700 http://wordpress.org/?v=2.8.6 hourly 1 By: The Journal Blogger http://blog.microenterprisejournal.com/2006/12/27/de-humanizing-the-human-part-of-business/comment-page-1/#comment-933 The Journal Blogger Wed, 27 Dec 2006 20:13:16 +0000 http://www.microenterprisejournal.com/JournalBlog/2006/12/27/de-humanizing-the-human-part-of-business/#comment-933 "Part of knowing when to automate a communication system is knowing when not to." Wise words. I couldn't have said it any better, Arlan. “Part of knowing when to automate a communication system is knowing when not to.”

Wise words. I couldn’t have said it any better, Arlan.

]]> By: ARLAN DEAN http://blog.microenterprisejournal.com/2006/12/27/de-humanizing-the-human-part-of-business/comment-page-1/#comment-932 ARLAN DEAN Wed, 27 Dec 2006 20:04:35 +0000 http://www.microenterprisejournal.com/JournalBlog/2006/12/27/de-humanizing-the-human-part-of-business/#comment-932 Agreed. Really stupid. Woe be unto the microentrepreneur who opts for contact quantity over quality in the form of an autodialed sales pitch. Worse than spam, because one actually has to physically reach for a phone. Telecomm automation has it's uses. Routine exchanges or transactions are a case in point. But part of knowing when to automate a communication system is knowing when not to. Will the trend toward automation ever reverse? Probably not. There will always be those who value fast mega-messages over human contact and personalized service. Agreed. Really stupid. Woe be unto the microentrepreneur who opts for contact quantity over quality in the form of an autodialed sales pitch. Worse than spam, because one actually has to physically reach for a phone.

Telecomm automation has it’s uses. Routine exchanges or transactions are a case in point. But part of knowing when to automate a communication system is knowing when not to.

Will the trend toward automation ever reverse? Probably not. There will always be those who value fast mega-messages over human contact and personalized service.

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